Terms

01Formats

On the free intro call we clarify your request and decide together which format suits you. If I feel coaching isn’t the best option right now, I’ll tell you honestly.

02How sessions work

• Online by video call (Zoom / Google Meet / Telegram, add yours). You'll need a quiet place, headphones and, for art sessions, an A4 sheet and coloured pencils or markers.
• In person in Las Palmas de Gran Canaria, by arrangement.
• If you’d like several sessions, we agree on the frequency together, usually once a week or every two weeks.

03Booking and payment

• A session time is reserved after 100% prepayment.
• Sessions must be paid at least 24 hours before they start.
• Payment methods: card transfer, Bizum, PayPal, add yours. Prices are in euros.

04Rescheduling and cancellation

• You can reschedule an individual session free of charge with at least 24 hours’ notice.
• If you cancel later or don’t show up, the session counts as held and the payment is not refunded.
• If you couldn’t cancel in time for a serious reason (illness, an urgent situation with a child), message me and we’ll sort it out like human beings.
• If I cancel a session, we move it to a time that suits you or I refund it in full, whichever you prefer.

05Lateness

I wait up to 15 minutes. The session still ends at the scheduled time so the next meeting isn’t affected. If you haven’t joined after 15 minutes, the session counts as held. If I’m late, I make up the full time.

06Refunds

• Sessions that have taken place are not refunded.
• If you cancelled in time, you can choose to reschedule or get a refund.
• If I recommend not starting or pausing our work because your request needs a psychologist or a doctor right now, I fully refund any sessions not yet held.

07Confidentiality

Everything you share in sessions stays between us. I don’t pass your data to third parties and I don’t record sessions without your consent.

I may discuss situations anonymously, without names or recognisable details, in supervision so that I can work better.

Exceptions: a threat to the life or health of you or other people, and cases where the law requires disclosure.

08Your responsibility

• Come to the session with a request, even if for now it’s “I don’t know what I want”.
• Follow through on what we agree between sessions. The main changes happen not in the session but in life after it.
• Make your own decisions. I ask questions, support you and help you see options, but I don’t decide for you.
• Tell me if something doesn’t work for you. It helps make our work more useful.

09Limitations

Coaching is not psychotherapy, medical or legal advice. I don’t diagnose and I don’t work with depression, anxiety or eating disorders, addictions or recent serious trauma.

If you take antidepressants or other medication prescribed by a psychiatrist, or you are in psychotherapy, tell me before our first session. We can work together only when you are stable and after agreeing it with your specialist.

If things are very hard right now or you have thoughts of harming yourself, don’t wait for a session. Call 112. In Spain the 024 helpline works 24/7; in other countries contact your local emergency service.

10Materials and reviews

• The “Point of Me” method, workbook, journal and guides are my own work. You may use them for yourself, but not share them or use them with clients without my consent.
• I publish reviews and photos of your work (drawings, collages) only with your permission, and without your name if you wish.